REFUND & CANCELLATION POLICY: Melognite

Effective date: 4 September 2026 · Provider: Casa Santa Solutions UG (haftungsbeschränkt), Beethovenstraße 14a, 42579 Heiligenhaus, Germany · Contact: hello@melognite.app

1. Who processes your payment

We (Casa Santa Solutions UG (haftungsbeschränkt)) are the provider of the service. Paid subscriptions are sold and billed through our Merchant of Record, FastSpring (the FastSpring contracting entity named at checkout and on your receipt). It collects the payment, applies applicable VAT/sales tax, and issues the receipt and invoice; the charge on your statement carries the FastSpring descriptor shown on your receipt. Refunds are executed through this payment route; responsibility for the service itself, its quality and your statutory rights remains with us.

2. Cancelling a subscription

You can cancel any plan at any time, effective at the end of the current billing period, via the Cancel or withdraw page (§ 312k BGB), your account menu (Plan → Manage subscription), or the order page linked from your receipt (receipts are emailed by Link). After cancellation you keep access until the end of the period you paid for; no further charges are made. For annual plans, full unused months after the effective cancellation date following the initial term are refunded pro rata.

3. EU/EEA right of withdrawal (14 days)

If you are a consumer in the EU/EEA, you may withdraw from your purchase within 14 days of contract conclusion without giving reasons (§ 355 BGB). Because Melognite is a digital service that begins immediately, we ask for your express consent at checkout that performance starts before the withdrawal period ends; where you have consented and the service has been fully performed, the right of withdrawal expires (§ 356(5) BGB). Where it has not expired, we refund all payments received without undue delay and at the latest within 14 days of your withdrawal, using the original payment method.

4. How to request a refund

Write to us at hello@melognite.app (we handle it with the Merchant of Record), or use the order-support link on your FastSpring receipt. Please include the email address used at checkout and the order reference. The Merchant of Record may also issue refunds under its own buyer policy.

5. Plan changes

Upgrades take effect immediately; the remaining value of your current period is credited automatically, so no period is ever paid twice. Downgrades take effect at the end of the period already paid. No refund is owed for a downgrade unless statutory law provides otherwise.

6. Statutory rights

Nothing in this policy limits your statutory warranty rights or any mandatory consumer protections of your country of residence.